Frequently asked questions for getting started and using the Basic plan.
Getting Started
- How do I create new networks?
- How do I add other people to my network?
- After they’ve been added, how do I invite them?
- Can I set different permissions for them?
Expansion
Support
Getting Started
How do I create new networks?
Once you login, click the Networks tab and click to add a new network. You’ll be asked to add the name of the network, your preferred sub-domain and you’re done. From there you can add folders, application content and other users as appropriate.
How do I add other people to my network?
You can do this in two ways. One is from clicking the link Manage Network on the top right of your network pages, followed by clicking the Users link, Add User and entering their email address. The other option is directly from the All folder in you network pages. You will see a link that says “Add to Network”, where you can add their email address and an initial display name. This helps to be able to set up your network with others shared to appropriate content and folders before inviting them, giving them something to go through once they do login.
After they’ve been added, how do I invite them?
Just send them an email notification from a folder or application item. When they click a link to visit your network, they can register and create a password. If they already have an Odysen network, they’ll see the new available network when they login.
Can I set different permissions for them?
This is done whenever you share a folder with them. When doing so, you can add them as an owner, editor or reader. An owner can act as a co-manager or moderator of the folder, able to add or remove other users as well as edit the application content if appropriate. An editor can add new application content or edit what they’ve already created, while a reader can view content and added comments. Owners or editors also have the options to create new sub-folders if needed for expanding a project or topic. Most of time you’ll be adding everyone else as an Editor, but there may be situations where the other permissions are more appropriate.
Expansion
How many networks can I have?
There’s no limit for the quantity of networks you can create or be a part of, have as many as appropriate for your different groups and activities.
What happens if I exceed the storage amount?
If this happens, you won’t be able to add a new file until you’ve removed some of your existing files. The other option is to upgrade to the Premium plan, getting 10 GB of storage and able to increase as needed for $0.20 per GB per month.
Support
How can I get support if needed?
Click the Help Desk link from inside your network. You can track a ticket and get an email response for any updates or changes. As you’re our customer, we value your feedback and look forward to any opportunities to help out or get input of new features or suggestions.
Quality Support
Ask a question, report a problem or suggest a new feature, let us know and we’ll be happy to help.
